“The opportunity to make life choices that aid your progression is one of the many rewards of entrepreneurial life. For greater autonomy, assume a greater measure of responsibility.” – Bianca Ho

WATI has harnessed the power of AI to improve the customer service experience. Having successfully transformed communication at several high-profile Hong Kong financial institutions through its intelligent chatbot solutions, WATI is enjoying unprecedented demand for its products, driving the digital revolution of the customer service sector.

The company’s main product is its multi-language SAAS platform, known as WATI, for commercial WHATSAPP users. It enables multiple customer service managers within a business to simultaneously manage a single WHATSAPP business account by utilizing pre-written automated responses and processes, resulting in a smooth and satisfactory customer service experience.

Adopted by numerous enterprises and institutions from over 70 countries and regions and with a customer base exceeding 6,000 businesses, WATI is backed by various prestigious international investment institutions, including SEQUOIA CAPITAL, TIGER FUND, and DST GLOBAL.